Help Center
Everything you need to know before you unlock your fandom.
Shipping
How long does shipping take?
Orders typically arrive within 6 to 10 business days, depending on your location. You'll receive a tracking number as soon as your order ships.
Do you ship worldwide?
Yes, we ship to the US, UK, Canada, Australia, and most countries worldwide. Free shipping is available on orders over $25.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Orders over $25 ship free.
Orders
Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also check your order status by logging into your account.
What if I received the wrong item?
Reach out to our support team with your order number and a photo of what you received, and we'll sort it out right away.
Product
What are your keychains made of?
Every Tenzuki keychain is embroidered double-sided fabric, built to be durable and long-lasting, no cheap prints, no flaking.
Are your designs officially licensed?
Our designs are original creations inspired by anime and pop culture aesthetics. They are not officially licensed merchandise.
How often do you add new designs?
New designs drop every week across all our collections, Dark Fantasy, Shonen Energy, Kawaii Core, Retro Anime, and more.
Returns
What's your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Contact support to start a return.
My item arrived damaged, what do I do?
Contact us within 7 days of delivery with a photo of the damaged item, and we'll send a replacement or refund.
Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes, all transactions are encrypted and processed through secure, PCI-compliant payment providers.